Setup, support, stability
IT Services & Support
Day-to-day IT that simply works — email, devices, access and backups — managed by people who answer when you call.
Most small businesses do not need an IT department. They need email that never goes down, laptops that are secure, files that are backed up, and a number to call when something breaks. That is what we run.
We take over the unglamorous, business-critical layer: Microsoft 365 tenancy and licensing, user accounts and offboarding, endpoint protection, patching, firewall rules, VPN and remote access, and a backup routine that is actually tested rather than assumed.
Support runs on fixed monthly tiers so the cost is predictable. You are not billed by the hour for asking a question, and you are not left waiting because a ticket was not profitable enough to prioritise.
Deliverables
Exactly what is included.
Your written scope confirms which of these apply to your project before you approve it.
Proof
IT Services & Support we have already shipped.
Questions
IT Services & Support — answered.
Yes. Remote support covers any location — the majority of what we do is delivered remotely regardless of where the client sits. On-site attendance is included on Tier 2 and above within Dubai and Greater Accra, and can be arranged elsewhere by agreement.
Often the best arrangement. We take the infrastructure, security and out-of-hours load so your internal person can focus on the business. We document everything we touch so there is no dependency on us either.
Tier 1 and 2 cover business hours across both time zones, which in practice means extended coverage. Tier 3 includes 24/7 monitoring and a dedicated account manager. Exact response targets are written into your scope before you sign.
Yes, and it is a routine part of onboarding. We audit what exists, document it, take over tenancy and admin access in a planned window, and confirm every service is healthy before the old arrangement ends.
Get a quote
Tell us about your project.
You get a written scope with deliverables, a timeline and a fixed price — usually within two business days.
Also worth looking at
Other services
The rest of what we do.
Automation & AI Systems
The repetitive work your team does by hand — captured, connected and run automatically.
Learn moreWeb Development
Websites and web apps that load fast, rank, and turn visitors into enquiries.
Learn moreBranding & Graphic Design
A brand that looks like it belongs at the price you are charging.
Learn moreSocial Media Management
A content calendar that actually gets posted, and numbers that tell you whether it worked.
Learn moreContent Creation
Short-form video and campaign content built to survive the first three seconds.
Learn more